Blog
On the front line: why mortgage fraud is on the rise
Mortgage brokers have never played a more important role in Australia's lending ecosystem. Today, brokers originate more than three-quarters of all new residential home loans, making them the primary channel through which borrowers access credit and lenders assess...
Why scaling a brokerage takes more than hiring brokers
The mortgage broking industry has long followed a familiar growth model: hire more brokers, grow the loan book, and let individual performance drive revenue. For many businesses, that approach has worked well. But as brokerages mature, many are starting to discover...
How brokers became standard setters for the mortgage industry
I remember when broker market share first crossed the 50% threshold. It was 2014 and a genuine turning point. For the first time, brokers became the primary channel for home lending in Australia. What’s happened since hasn’t been a fluke. Today, brokers originate more...
Beyond $100m: 5 smarter ways brokers should measure success
For years, $100 million in settlements has been the unofficial badge of honour in the Australian mortgage broking industry. It’s simple, easy to compare, and sounds impressive at a BBQ. But if you are trying to scale a business, loan volume alone is a bit of a blunt...
Lights, camera, no conversions. Brokers, we need to talk.
Let’s start with a slightly uncomfortable truth: there’s a lot of mortgage brokers talking to…other mortgage brokers. Scroll through LinkedIn for five minutes and you’ll see it. Polished videos, hot takes on interest rates, ‘3 tips for first home buyers’, and the...
Have you made an aggregator your operations manager?
Aggregators play a pivotal role in mortgage broking. There are things they do exceptionally well: provide access to lender panels, provided compliance frameworks, and help brokerages grow through marketing and brand leverage. But the role of an aggregator has evolved...
3 Common Mistakes Brokers Make When Hiring an Ops Manager
There was a time when mortgage broking was a cottage industry of part-time players and one-man bands. Times have changed, and the model brokerages of today are placing greater value on those with operational expertise. All businesses experience growing pains. As...
How Brokers Can Avoid Paying the Ego Tax
Charmaine Querouz, culture lead at Auctus Coaching, shared a simple yet powerful message at The Summit in Cebu: culture is local, but connection is universal. Here are three practical truths she shared for brokers working with Filipino virtual assistants and offshore...
The Emotional Bank: Why Brokers Must Lead with Heart
By Amanda Gleig, Training Manager, Auctus Coaching Last month I stood in front of 30 mortgage brokers and support staff at The Summit in Cebu, ready to deliver a message that many didn’t expect (and some didn’t want to hear). Not about interest rates, not about lead...
Why smart brokers are building global teams in 2025
In September, more than 30 brokers joined us in Cebu for The Summit, the first annual Auctus offshore event designed to bring together Australia’s top performers and their global teams. Over three days, we swapped stories, shared systems, and explored what it really...
Learning, Networking, and Looking Ahead: Cebu Summit Recap
Last month we had the privilege of hosting our Summit Conference in Cebu, bringing together brokers from all over Australia alongside their offshore teams. It was an incredible week of education, open discussion, and of course, a bit of fun. What stood out most was...
Build Stronger Teams with DISC Profiling & Competency Testing
Your brokerage (or business) is only as strong as its people. The right tools help leaders understand behaviours and skills, so you can get the best out of your team. What DISC Reveals DISC profiling uncovers: ✅ Communication styles ✅ Motivators ✅ How team members...
Why Continuous Training Keeps Your Team (and Business) Moving Forward
Training isn’t just about ticking a box or onboarding a new hire. It’s about building capability every step of the way. In a fast-moving industry like finance and broking, knowledge gaps can open up quickly, whether that’s changes in policy, products, platforms or...
The End of the Solo Broker? Why It’s Time to Level Up
The mortgage broking industry is changing, and fast. Solo brokers, once the backbone of the industry, are facing a tough reality: the landscape is shifting toward scale, structure, and consolidation. Private investment is knocking. Larger, more sophisticated...
Why Growth-Focused Brokerages Invest in Their People
Training isn’t just a one-time thing. It’s not just for onboarding. It's about building real capability at every stage of growth. Without continuous training, teams fall behind fast: – Policy updates get missed – Platforms evolve – Client needs shift – And people lose...