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Ensuring high client satisfaction is not just about meeting needs but exceeding expectations.  Here's how you can use client feedback to improve your business: Act on Feedback: Implement changes based on client feedback to show you value their input. Train Your Team:...

Measuring client satisfaction is essential to understand how well you are meeting client needs. Here are some proven methods: Client Surveys: Regularly conduct surveys to gather feedback. Net Promoter Score (NPS): Use NPS to gauge client loyalty and likelihood to...

Your team plays a crucial role in maintaining high client satisfaction. Here's how team performance impacts client happiness: Consistent Quality: A well-trained and motivated team delivers high-quality service, building client trust and loyalty. Collaboration and...

Client satisfaction is more than just getting a loan approved. Here are five approaches to ensure your clients are truly happy: Personalise Your Service: Tailor your approach to meet each client's unique needs. Simple gestures like birthday messages or a hamper on...

Welcome back to the Broker Focus newsletter from Auctus Coaching. In case you missed the last edition (all about the importance of training and developing your team) you can catch up here. If you enjoyed it and are back for more, thank you and do let us know if you’d...

You can’t manage what you don’t measure…   We’ve all heard that before, but how does this relate to expanding your broker business?   To manage your growing team effectively, implementing KPIs is essential.    Here’s why:   📍 1. Response Time: How...

Navigating the hiring process successfully for your team can be a minefield.   But there is often one key factor we see missing from brokers when they’re trying to grow their team and their business.   They don’t know their own processes inside out.  ...

Confused about whether to choose onshore, offshore, or per-file support for your brokerage? Each option has its pros and cons, from cost and expertise to flexibility and team culture. Learn more.

Ready to expand your brokerage team but not sure if the time is right?   Growing your team can be a game-changer for your business. You could:   📍 service more clients 📍 write more loans 📍 expand your services   (or even take time away from the office...

While many brokers chase the shiny world of paid ads, Facebook groups or even traditional print media, we always ask the same question: what’s your process for when the leads come in?    How will you capture those leads? How will you nurture them to optimise your...

 Why "Working with Anyone" Might Be Holding You Back   As a broker, especially during the growth phases of your business, it's tempting to adopt a "write a loan for anyone" mentality. The logic seems sound—more clients, more business, right? However, this...

Hubspot found that LinkedIn is 277% more effective at generating leads than Facebook and Twitter. And I’d bet that figure increases when we’re talking about the financial services sector (because we tend to trust people on LinkedIn more than a random IG or FB...

Boost your LinkedIn presence as a mortgage broker with simple, effective strategies. Learn how to engage with industry leaders, craft engaging posts, and optimise your profile. Discover how Auctus Coaching can help you attract new opportunities and showcase your expertise. Read now!