How to Go Beyond the Loan: 5 Tips for Exceptional Client Service
Client satisfaction is more than just getting a loan approved. Here are five approaches to ensure your clients are truly happy: Personalise Your Service: Tailor your approach to meet each client’s unique needs. Simple gestures like birthday messages or a hamper...
Client Satisfaction: How To Build Lasting Relationships (And Why It Matters For Brokers)
Welcome back to the Broker Focus newsletter from Auctus Coaching. In case you missed the last edition (all about the importance of training and developing your team) you can catch up here. If you enjoyed it and are back for more, thank you and do let us know if you’d...
Expand Your Broker Business with Effective KPIs: Manage Growth and Team Performance
You can’t manage what you don’t measure… We’ve all heard that before, but how does this relate to expanding your broker business? To manage your growing team effectively, implementing KPIs is essential. Here’s why: 📍 1. Response Time: How...
Master the Hiring Process: Build a High-Performing Brokerage Team with Auctus
Navigating the hiring process successfully for your team can be a minefield. But there is often one key factor we see missing from brokers when they’re trying to grow their team and their business. They don’t know their own processes inside out. ...
Onshore, Offshore, or Per-File Support: Finding the Right Fit for Your Brokerage Team
Confused about whether to choose onshore, offshore, or per-file support for your brokerage? Each option has its pros and cons, from cost and expertise to flexibility and team culture. Learn more.