Ensuring high client satisfaction is not just about meeting needs but exceeding expectations. Here’s how you can use client feedback to improve your business: Act on Feedback: Implement changes based on client feedback to show you value their input. Train Your...
Measuring client satisfaction is essential to understand how well you are meeting client needs. Here are some proven methods: Client Surveys: Regularly conduct surveys to gather feedback. Net Promoter Score (NPS): Use NPS to gauge client loyalty and likelihood to...
Your team plays a crucial role in maintaining high client satisfaction. Here’s how team performance impacts client happiness: Consistent Quality: A well-trained and motivated team delivers high-quality service, building client trust and loyalty. Collaboration...
Client satisfaction is more than just getting a loan approved. Here are five approaches to ensure your clients are truly happy: Personalise Your Service: Tailor your approach to meet each client’s unique needs. Simple gestures like birthday messages or a hamper...
Welcome back to the Broker Focus newsletter from Auctus Coaching. In case you missed the last edition (all about the importance of training and developing your team) you can catch up here. If you enjoyed it and are back for more, thank you and do let us know if you’d...
You can’t manage what you don’t measure… We’ve all heard that before, but how does this relate to expanding your broker business? To manage your growing team effectively, implementing KPIs is essential. Here’s why: 📍 1. Response Time: How...