As a mortgage broker, you are no doubt always on the lookout for ways to improve your business. One way to do this is by ensuring that your staff is properly trained. Here are just a few reasons why training is so important for your organisation:
1. Helps Employees Perform Better
When your employees are properly trained, they will be better equipped to perform their duties. They will have a better understanding of your organisation’s goals and how their role fits into achieving those goals. Additionally, they will know what is expected of them and will be able to work more efficiently. All of this leads to a more productive workforce, which is good for your bottom line.
So many processes within a mortgage broker business are repeatable – meaning the same task is done for each client, so with the right training your team should be able to work on their tasks with minimal error. Training videos (like Loom) and digital materials can greatly help your team to understand what they need to do.
2. Reduces Employee Turnover
Another benefit of training is that it can help reduce employee turnover. When employees feel like they are invested in by their employer and are given the opportunity to grow and develop, they are more likely to stick around. This is good for your business as high turnover can be costly, both in terms of the direct costs of recruiting and training new staff as well as the indirect costs associated with lost productivity.
Just like it takes more effort (and cost) to win new business, it also takes more time and effort to train new staff vs upskilling existing ones.
3. Improves Customer Satisfaction
Finally, proper training can also lead to improved customer satisfaction. When your employees are knowledgeable and skilled, they will be better able to serve your customers’ needs. This can result in repeat business and positive online reviews, both of which are great for your bottom line.
This point cannot be overstated enough – your business relies on the quality of your service – and your front line (and back end) employees are a big part of this.
As you can see, there are many advantages to investing in training for your organisation. Doing so can help improve employee productivity, reduce turnover, and even improve customer satisfaction. So, if you haven’t already done so, now is the time to start investing in employee training!
Did you know that at Auctus Coaching we also help to onboard and train your new employees? Talk to us today to learn more. Book your discovery call with Christian Paterson today or fill in this online form for more information.
